Recent posts

New: Faster, smarter, happier customer support with Zendesk Chat & Geckoboard

Customer service is changing. Gone are the days when it was perfectly acceptable to respond to a customer...

by Nick Smith

7 March 2018

New Freshdesk integration - deliver better, faster service with Geckoboard and Freshdesk

Today we’re excited to announce a brand new integration with Freshdesk that makes it easier than ever...

by Nick Smith

6 February 2018

New Zendesk Talk integration: Provide more efficient phone support with a live TV dashboard

Hot on the heels of our recent Zendesk Support integration launch we’re thrilled to announce a brand...

by Nick Smith

25 October 2017

New Zendesk integration - Build the perfect TV dashboard to improve key support metrics

If you’re using Zendesk for customer support then you’re in luck! Today we’re launching a...

by Nick Smith

20 September 2017

Quick Data Lessons: Data Dredging

At Geckoboard, we’re on a mission to help people use data more simply and effectively. We’ve...

by Adele Simor

7 September 2017

Quick Data Lessons: Survivorship Bias

At Geckoboard, we’re on a mission to help people use data more simply and effectively. We’ve...

by Adele Simor

7 September 2017

Common pitfalls to avoid when setting team goals

by Laura Tyson

20 June 2017

How to get your team really engaged with your company goals and dashboards

You’ve spent hours identifying the metrics that matter for your business or team and experimenting with data...

by Simon Whittick

2 June 2017

Vanity metrics on your dashboard: Are they always so bad?

“Vanity metrics are dangerous.” - Eric Ries, The Lean Startup There is certainly a lot of truth to...

by Adele Simor

17 May 2017

Build better dashboards by iterating

Great designs rarely come about by accident. Behind almost every successful product or piece of software, a large...

by Nick Smith

5 May 2017

How to communicate goals to employees for alignment

We’ve talked about setting priorities and choosing metrics that align with those priorities, but if you don’t communicate goals to employees then key metrics remain buried in the document where they were jotted down, and nothing changes because the wider team will be oblivious to them....